Are You at Risk of Being “Uberized”?

If you’re like many Business Owners and Leaders you probably feel pretty good about the position you hold in your market… so did the taxi cab companies and drivers before Uber became a reality. Now they are scrambling and trying to find a way to survive… even to the point of trying to get political help in different cities to stay afloat.

Disruption and Commoditization have impacted virtually every industry today. There probably isn’t a single industry that hasn’t been impacted by a disruptive organization entering their market and stealing some of their market share. Uber is an excellent example but there are many others that have been equally disruptive. Companies such as LegalZoom have taken billions of dollars away from attorneys over the past several years. They captured and disrupted a document and transaction-based business and turned it into a commodity by substantially lowering the pricing of document preparation… impacting attorneys all over the country.

Amazon was an early disruptor to the entire book business… taking significant market share away from Barnes and Noble and Borders who were recognized giants in the book industry. And we certainly can’t forget about Blockbuster’s demise when Netflix entered the market. They were the unquestioned dominant leader in video rental and were virtually replaced overnight by an unknown company with a new disruptive business model that matched the needs of customers at substantial savings.

Even though these examples are in completely different industries there is one common thread that runs through all of them… they didn’t believe anyone could disrupt their dominance in their market. While it’s awesome to believe in your product or service, it’s dangerous to think there isn’t someone waiting in the wings to take away your position. Unlike any other time in history, we are now seeing new companies coming into traditional industries from many unrelated areas and establishing a disruptive model and capturing significant market share. This trend is only going to continue now that it has shown massive success over the past few years. So what can you do, as the leader of your business, to either avoid or minimize the impact of this potential disruption?

While commoditization is difficult to combat with products and services over a long period of time, there is at least one alternative that appears to withstand the test of time and delivers differentiation in the market… your CUSTOMER EXPERIENCE.

It is difficult to continually come up with new products and services to satisfy the ravenous appetite customers have today. Just when you think you have the best and leading edge product or newest service, someone comes in and “one-ups” you and takes away the leading spot. While you might remain there for some period of time, it is difficult to remain at the top for extended periods of time. Apple is one of the few that has been successful at this… but it took them many years of living in the shadow of Microsoft and others before they became the dominant leader. Today, Microsoft is in this unenviable position and trying to fight their way back to the top… especially in the race for the Cloud.

But these are behemoth companies… not the SMB market. They can throw billions of dollars at innovation and products and hope they find a winner. The small and mid-sized business (SMB) can’t be this frivolous with their cash and making too many product/service mistakes can wipe out a business before anything comes to fruition. The proven alternative to this madness is to focus on the ONE THING that is completely in their control to design and deliver… their CUSTOMER EXPERIENCE.

Customer Experience has both short and long term advantages. It is something that can be created and implemented within the year but last for many decades to come when implemented properly. And by properly I’m not talking about telling all your employees they need to be nicer to the customer… that never works for the long term… every company can be nice to their customers if they try. This isn’t the answer… this isn’t the differentiator… but it’s on the right track.

Creating a customized CUSTOMER JOURNEY that is built upon a very well defined Customer Experience Process (something we call Customer Experience Mapping) is what allows companies to reap these rewards for many years into the future. Think Disney… they created “the happiest place on earth” and continue to deliver this experience year after year after year. This didn’t happen by holding a meeting and telling all their employees and characters to be nicer to their guests… it happened because they have a very well defined Customer Journey that is built on a foundation of a well-designed and executed Customer Experience.

Nordstrom did the same thing many decades ago. They started selling shoes… then clothing… all at high prices. But they started with a very distinct process inside the organization for delivering an incredible customer experience day in and day out. Zappos followed this same model… sold shoes… one of the ultimate commodities in the clothing industry… and they dominate today. They don’t give discounts and silly things like “one day only” sales (every day)… they simply deliver a remarkable Customer Experience to every customer every day… and their customers love to buy from Zappos. And it has worked out pretty well when you consider they went from zero to over $1 Billion in revenues in less than 10 years and were sold to Amazon for more than a billion dollars. Not a bad model if you ask me.

One way to avoid being COMMODITIZED and losing customers is to design something even new entrants can’t copy… the experience you offer. If your Customer Experience is so incredibly amazing and remarkable… WOW… every single day with every interaction, this creates immediate differentiation and a long tail of success. It is the ultimate weapon against commoditization or even new entrants into a market. For a new disruptive entrant to take away market share they would need to be so much better and cheaper than anything you offered… which is difficult to do today. And for those of you that are saying to yourself right now, “Yea but we’re different, we do a good quality job and treat our customers well so we aren’t at risk,” I would offer you some instant advice… take the blinders off and get real with looking at your business. This is living in a fantasy world… this isn’t looking at your company from the eyes of your customer… they are seeing something very different. And if someone came into your market today and offered a completely different (and awesome) experience to your customers at or below your price they would be gone in a heartbeat.

Achieving long-term dominance doesn’t happen by “being nicer to your customers” and thinking you have created differentiation… you haven’t. Being CUSTOMER OBSESSED and creating a process based CUSTOMER JOURNEY that has a well laid out and documented CUSTOMER EXPERIENCE PROCESS at the heart of it is what will help you avoid being “Uberized.” This strategy gives you differentiation, uniqueness, and a special place in your customers heart and mind… it gives you the “long tail” of success.

I would strongly and passionately encourage you to learn more about why and how this is completely different than what you are probably doing today. If there was ONE THING TO FOCUS ON IN 2017 it would be to create a strategy based around a well-planned Customer Journey which incorporated an incredibly awesome Customer Experience by Mapping out all the experiences your customer will receive when they interact with your business (there are usually over 20 for most companies in the SMB market). If this is of interest and you want to learn more, let’s grab coffee and I can share how some of the best companies in the world have followed this path… for decades… and still dominate in their industries. I think you will find it a fascinating discussion…

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Whither the World’s Fair?

The moniker “Expo 2017” is currently being bandied about in North America. In the US, various optimists, often plain vanilla citizens like you and me, have launched web sites and forums promoting a return of the world’s fair–or Expo 2017 in this case–to America. In Canada, at least four cites and/or organizations have recently promoted the idea of an “expo”, with one of the first efforts publicly unveiled in Montreal in 2007.

In America, the idea of a world’s fair–an officially sanctioned one, that is, will conceivably remain a distant dream until Washington comes to its diplomatic senses and rejoins the Bureau of International Expositions, or BIE–the governing body in Paris which awards world’s fairs in much the same fashion as the IOC decides who gets to hold the next Olympic Games. Just like the Olympics, an aspiring world’s fair applicant is required to invest a considerable amount of energy and expense putting together a bid, and, of course, impressing the appropriate officials. Unless, perhaps, you’re the city of New York which, after a clash with French dignitaries, decided to hold its 1964/1965 World’s Fair without BIE approval. At the time, superpower America had enough clout that many of the nations who were subsequently prohibited by the BIE from participating decided to show up anyway, posing as trade and tourist organizations.

Right after New York, and only a skip across the border, the city of Montreal staged what is often considered to be the most successful (and BIE approved) world’s fair of all time. Set on a sprawling venue of two man-made islands and a peninsula in the middle of the Saint Lawrence River, Expo 67 introduced a number of technological and cultural “firsts”–including the now ubiquitous moniker “expo” itself.

There are “expos” for everything now, from computers to kitty litter, while the mighty world’s fair that spawned these cheap imitations hasn’t been seen in North America for decades. Even if a city here managed to secure an official bid for “Expo 2017” it would be for a much smaller affair, a “recognized” expo limited by the BIE to 25 hectares exhibition area. That’s because there have always been two types of world’s fairs, a very large one (a “universal expo”) and, in-between, a smaller one (a “special expo”)–both of which are now, respectively, called “registered” and “recognized” fairs. In 2017, unfortunately, only the smaller recognized expo is allowed.

Nevertheless, I would argue that the world’s fair not only needs a major boost in North America, but that North America desperately needs another world’s fair. No other event has the collective potential to attract a huge audience to the latest cultural and scientific endeavours humankind has to offer. With our planet in the precarious state we have put it in, and North America no longer as influential and respected as it used to be, a world’s fair, properly staged and presented with the latest social and environmental initiatives, could be the political and technological beacon of hope this continent is yearning for. Of course, that might mean that Expo 2017 would need to encompass a great deal more than 25 hectares exhibition area and would need to address a lot more than the narrowly restricted theme (the fair’s purpose) officially allowed by the BIE for a smaller “recognized” expo. This could be done, with a little creative thinking (and without resorting to New York’s 1964 strategy), but that’s for another article to address.

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Private Jet Detailing And Aircraft Cleaning Entrepreneurs Have Good News

The general aviation sector has been in the doldrums for quite a while. Some blame this on increased FAA (Federal Aviation Administration) regulations, much of which occurred after 9-11 to protect airports from potential terrorists, unfortunately these increased security requirements and increased regulations have stifled the general aviation (GA) sector. The economic crashes of 2000 and 2008 didn’t help, although in 2003 the economy was flying high thanks to Bush Tax Cuts and stimulus, then it hit a wall again and didn’t really do well until the run-up just before the 2008 crash.

The GA sector has only slightly recovered since then but not back to its 2003 highs. When Obama got elected he railed against Corporate Jets and Corporate Fat Cats which hurt jet sales and new aircraft sales. Remember when congress went after the Auto Makers for flying their corporate jets to Washington DC to beg for bailouts? Public sentiment against GA was at an all-time low. All of this had hurt aircraft cleaners and jet detailers – it made it tough to make money, but it looks like things are changing and the number of GA Aircraft is increasing. This new Trump Administration is pro-Aviation unlike the Obama Administration. Cutting corporate taxes will also help GA and jet sales. It looks like clear skies ahead for those in the General Aviation services business.

There was a great article in AIN – Aircraft International News – December Edition titled; “UBS Bizjet Index Sees Post-election Surge,” by Chad Trautvetter posted on December 12, 2016 which noted the following facts; The new Trump Administration in the U.S. is widely seen as a positive, with 61 percent of those surveyed expecting the outcome of the U.S. presidential election to ultimately be positive for the business jet market, while 11 percent don’t see a positive impact and 28 percent are uncertain. In fact the article went on to note that there was an increase of between 44-49% increased orders for private jets over last year. Many of those aircraft will be delivered by 2018, and the backlog will increase used aircraft sales and current new inventory. More aircraft certainly means more aircraft to clean and more new aircraft means more corporate detailing customers as well. Meanwhile, along with the fractional jet market, we see jet air-taxi services on the increase as well as Uber style aircraft ride-sharing plans smaller companies can buy into. All of this means the GA sector is ready to take off again and that’s good for business.

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Dissociative Identity Disorder Symptoms, Causes and Treatment Methods

As we all know that people are suffering from distinct diseases, day by day. Some people are suffering from Diabetes while a few are suffering from High Blood Pressure. In fact, there are so many diseases which are infecting most of the people, including, Diabetes, Asthma, Allergies, Lung cancer, Breast cancer, Colon cancer, Depression, Heart disease, Heart attack, Chronic pain syndromes, Fibromyalgia, Appendicitis, HIV/AIDS, Pancreatitis, Hypothyroidism, Hyperthyroidism, Hepatitis, Heart failure, Anemia, Melanoma, Metabolic syndrome, Obstructive sleep apnea, Parkinson’s disease, Migraine, Osteoporosis, Chlamydia, Hypoglycemia, Reactive hypoglycemia, Chronic bronchitis, Toxoplasmosis, Peripheral Neuropathy, Menopause, Andropause, Rectal cancer, Acromegaly, Cushing’s syndrome, Addison’s disease, Hyperparathyroidism, Hypoparathyroidism, Diabetic diarrhea, Infectious diarrhea, Brain tumor, Stroke, and more.

Frankly, the main aim behind writing this article is to make you aware of Dissociative Identity Disorder (DID) because this disease is infecting most of the people and it is so important to know about the symptoms, causes and treatment of this disease.

Let’s have some knowledge of Dissociative Identity Disorder!

Dissociative Identity Disorder (DID):

Dissociative Identity Disorder was previously called as Multiple Personality Disorder. The person with DID possesses two or more distinct personalities and work according to any personality alternatively without knowing. Sometimes, a person also experienced memory loss or forgetfulness.

DID is nothing, but one of a group of conditions called Dissociative Disorders. Dissociative Disorders are a kind of mental illnesses which cause memory disruption or breakdown.

Symptoms of DID:

A person with DID has two or more distinct personalities, including, the person’s usual personality and alternate personalities. A person may experience amnesia when alternate personality takes control over the person’s behavior. An individual with DID may not or may be aware of the other personality states. Each alternate personality has distinct individual traits, personal history, way of thinking, etc. In fact, alternate personality may be of different gender, have a different name, or a distinct set of manners & preferences.

DID Shares the Following Psychological Symptoms:

1. Amnesia (memory loss or feeling a time distortion)

2. Anxiety

3. Changing the quality of functioning, from highly effective to disappointing

4. Depersonalization (feeling disconnected from one’s own thoughts, feelings, and body)

5. Depression

6. Derealization (feeling that the surrounding environment is foreign, odd, or unreal)

7. Disturbances in eating and sleeping

8. Hallucinations (false perceptions or sensory experiences, such as hearing voices)

9. Problems with functioning sexuality

10. Self-injurious behaviors such as “cutting”

11. Serious headache or pain in other parts of the body

12. Substance abuse

13. Suicide risk – 70% of people with DID have attempted suicide

Causes of DID:

The previous incidents are the key features of Dissociative Identity Disorder. In fact, 90% of the cases of DID involve some history of abuse. The trauma also involves severe emotional, physical and sexual abuse. It might also be linked to accidents, natural disasters and war.

The episodes of DID can be triggered by myriad real and symbolic traumas, including, minor traffic accident, adult illness and stress.

There are Following Causes of Dissociative Identity Disorder:

1. An innate ability to dissociate easily

2. Repeated episodes of severe physical or sexual abuse in childhood

3. Lack of a supportive or comforting person to counteract abusive relative(s)

4. Influence of other relatives with dissociative symptoms or disorders

Treatment of DID:

The main objective of DID treatment is to relieve symptoms, ensure the safety of the individual and changing multiple personalities into one integrated and well-functioning identity.

The treatment also aims to help the person safety express and process painful memories, develop new coping skills and life skills, restore optimal functioning and improve relationships. In fact, the best treatment approach depends on the individual, the nature of any identifiable triggers, and severity of the symptoms.

Most Likely Treatment Includes the Following Methods:

1. Psychotherapy: It is also known as “talk therapy”, is the main treatment for dissociative disorders. It is a broad term that includes several forms of therapy.

2. Cognitive-behavioral therapy: This is one of the forms of psychotherapy, which focuses on changing dysfunctional thinking patterns, behaviors and feelings.

3. Eye Movement Desensitization and Reprocessing (EMDR): This treatment technique was created to treat people with persistent nightmares, flashbacks and other signs of post-traumatic stress disorder (PTSD).

4. Dialectic-behavior therapy (DBT): A form of psychotherapy for people with severe personality disturbances, which can involve dissociative signs that often occur after an experience of abuse or trauma.

5. Family therapy: This helps a little in order to teach the family members about the disorder as well as the family members recognize signs of a recurrence.
6. Creative therapies: These therapies include art therapy and music therapy, which allow patients to explore as well as express their feelings, thoughts and experiences in a safe and creative environment.

7. Meditation and relaxation techniques: These help people to better tolerate their dissociative signs and become more aware of their internal states.

8. Clinical hypnosis: This is also one of the treatment methods, which uses intense concentration, focused attention and relaxation to achieve an altered state of consciousness. This allows people to explore thoughts, feeling and memories which may be hidden from their conscious minds.

9. Medication: Medication is necessary in order to provide proper treatment to the patient. In fact, an individual with DID must be treated with anti-anxiety or antidepressant medication.

Top Medical University – An Initial and Important Step to Get Rid of Various Diseases:

A medical school is an initial and important step to get rid of myriad dangerous diseases like DID. These medical colleges provide not only theoretical, but practical knowledge regarding different kinds of dangerous diseases to the medical students so that they can participate in the current researches for the well-being of the patients who are suffering from various dangerous diseases, like Dissociative Identity Disorder (DID).

An individual can find unlimited Best Medical Universities across the world, where they can begin their professional career and give life to their dream of making a healthy and happy world forever. In fact, these universities provide direct MBBS admission without entrance test and donation at nominal fees.

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Autodesk : Top 4 New Features

Autodesk introduced AutoCAD 2017 in March 2016 aiming to help its users stay at the forefront. This latest release lets you work quicker and smarter across connected desktop and mobile solutions, create personalized design experiences, easily team up with colleagues, and stay updated with the latest features and updates. AutoCAD 2017 also includes AutoCAD 360 Pro, a mobile app that allows users use AutoCAD on the go. The latest version addresses several user functionality requests and delivers features that enhance everything from workflows to graphics processing. According to Autodesk, several AutoCAD users globally will be benefitted by several enhancements that have been added in the latest version, such as enhanced 3D printing, new features such as ‘smart centrelines’, share design views on cloud and improvements to PDF handling features.

In the updated features of the 2017 version, PDFs have been added to the supported ‘import file’ formats. As a result, users can import geometry, True Type text and raster images from a PDF file or underlay into the current drawing as AutoCAD objects. Also, the centerlines and center marks get updated accordingly when users move associated objects. Learning content and product updates are seamlessly delivered to help users get the most out of new features with Autodesk Desktop app, an application that substitutes Autodesk Application Manager. Here, users also tend to get the latest security patches and updates for all 2015, 2016, and 2017 versions of Microsoft Windows based Autodesk products. Now, let’s discuss the top 4 new features that Autodesk has included in its AutoCAD 2017 release. Top 4 New Features in Autodesk AutoCAD 2017

Enhanced 3D printing

Utilising the new Autodesk print studio you can create a 3D print ready file and directly print it in nearly all types of 3D printers. This 3D printing tool is offered by spark technologies and is available for 64 bit machines only. To make full use of this tool, you need to go to AutoCAD 3D modelling workspace and select print studio tool from 3D print panel of output tab. If it’s the first time you are using this tool then a prompt will appear from where you can download this tool. After you’ve downloaded and installed, click on print studio again and click on watertight or closed mesh object from your drawing which you want to use for 3D printing.

Smart Centrelines and Centre marks

This new AutoCAD release lets you to easily add centre lines and centre marks to the geometry. Likewise, you need to type the command ‘Centremark’ and click on circular object to create the centre mark, you can use this command to make a centre mark on circle, arc and fillet. Share Design Views on Cloud

Now, you can directly share files with users who don’t even have AutoCAD using A360 cloud account and all they require is a web browser for accessing shared drawing. In order to share a drawing, ensure that you’re logged into your Autodesk 360 cloud and your drawing is saved.

Co-ordination Model

In AutoCAD 2017 coordination model functionality has been improved with support for object snaps. Attach a Navisworks or BIM 360 Glue model to your AutoCAD drawing so you can view it as an underlay. Then just use the standard AutoCAD endpoint and center object snaps to snap to exact locations as you create and edit your design based on the attached models.

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